Privacy Policy

Information We Collect

We collect the information you provide when you contact us, request a consultation, purchase a guide, or subscribe to a concierge membership. This may include your name, email address, phone or WhatsApp number, country of residence, and the details of the assistance you request.

Because we coordinate healthcare navigation, some information you share may relate to your health or that of a family member. We treat all such information as confidential.

How We Use Your Information

We use your information to respond to your requests, coordinate healthcare navigation on your behalf, process purchases and memberships, and communicate with you about your account.

We do not sell your personal information. We do not publish your identity or health details without your explicit consent.

Confidentiality & Sharing

Your information is shared only with the healthcare providers, facilities, and partners directly involved in coordinating the assistance you have requested. We share the minimum necessary to provide the service.

We may disclose information where required by Senegalese law or by the laws applicable to your jurisdiction.

Data Security

We apply reasonable technical and organizational measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. Where a legal or medical-record obligation applies, some records may need to be retained.

Contact

For privacy questions, contact us at contact@aidarahealth.com.