Questions, answered
Everything you need to know about how Aïdara Health works. Can’t find your answer? Contact us directly.
A health concierge is a trusted point of contact that helps you navigate the healthcare system. Aïdara Health helps you understand where to seek care, identify appropriate providers, coordinate appointments, and arrange appropriate services — so you don't have to navigate healthcare in Senegal alone.
No. Aïdara Health is not a hospital or clinic. We are a physician-led health concierge service that helps you navigate and coordinate healthcare in Senegal. We help connect you with appropriate hospitals, clinics, physicians, laboratories, and pharmacies.
Yes. We help identify appropriate healthcare providers and specialists based on your circumstances and coordinate appointments where possible.
Aïdara Health can arrange physician home visits when clinically appropriate and available. Home visits depend on the medical situation and provider availability.
Yes. Aïdara Health serves travelers who want a trusted healthcare contact while in Senegal. You can book a consultation or use our concierge services during your stay.
Yes. Our Parent Care Concierge is designed specifically for diaspora clients who want healthcare support for parents or elderly relatives living in Senegal while they live abroad.
Yes. Aïdara Health is internationally accessible. Family members living abroad can contact us to coordinate care for relatives in Senegal.
Aïdara Health is a concierge and coordination service. We can help you understand how your insurance may apply to care in Senegal, but concierge membership fees and consultation fees are typically paid directly. We can guide you on paying cash versus using insurance.
Aïdara Health concierge assistance is not a substitute for emergency medical services. If you are experiencing a medical emergency, contact appropriate emergency services immediately. We can help you understand appropriate options, but emergencies require immediate emergency response.
Yes. Our Corporate Concierge offers custom plans for employers, NGOs, diplomatic communities, and international organizations seeking healthcare navigation and support for employees and their families.
No. You can book a single consultation or purchase the digital healthcare guide without a membership. Concierge membership provides ongoing access for those who want a continuous point of contact.
Aïdara Health is based in Senegal with a focus on Dakar and surrounding areas. Contact us to confirm coverage for your specific location.